Questions, support, or feedback — we're happy to hear from you.
Use this address for everything: technical support, billing questions, bug reports, feature requests, and partnerships. There is no ticket system in front of it — messages reach the developer directly.
Audaxic Memory is built by a solo developer, so replies typically arrive within 1–2 business days. For urgent service issues, check the status page first — it reflects the current state of the API.
Before writing, the documentation and the blog answer many common questions — from getting an API key to fixing agent memory after compaction.
You can also reach us on X (@AudaxicTech) for quick questions and product updates, or open an issue on GitHub for anything related to our open-source tools (plugins, importer, MCP setup).
For subscription management, opening the customer portal from your dashboard plan page is the fastest route — payments and invoices are handled by Polar (powered by Stripe), and refunds follow our terms of service.